How to Reach Student Services
On this webpage, you'll find a list of office hours for campus offices and services, and how to reach them in person or online. You can also check individual department or program websites (individual links are included below) for detailed schedules and contact information.
Winter Quarter Holidays
During winter quarter, offices will be closed and there will be no classes on these holidays:
- Monday, Jan. 15: Martin Luther King Jr. Day
- Friday-Monday, Feb. 16-19: Presidents Day holiday
Check the academic calendar for more important dates and deadlines
See The Quarter Guide for Tips + Resources
-
Academic Probation and Retention
Academic Probation and Retention Program
Retention Program staff members are available on Zoom; drop in without appointment during these hours:
- Monday-Thursday: 9 a.m.-5 p.m.
- Fridays: 9 a.m.-1 p.m.
Visit the Academic and Progress Probation website for information about how to reach our team online or during our virtual drop-in hours on Zoom.
Drop-in sessions are with members of the Retention Program staff only. If you need to meet with a counselor, please use the online scheduling system to make an appointment.
-
Admissions and Records
- In-Person Assistance – available at the Enrollment Services counter, across from the Bookstore, on the
first floor of the RSS Building
-
- Monday-Thursday: 9 a.m.-5 p.m.
- Friday: 9 a.m.- 1 p.m.
-
- Zoom Help Desk – visit the A&R virtual help desk to speak with someone – about registration, admissions or your student records – via online video
-
- Mondays and Tuesdays: 3-5 p.m.
- Wednesdays and Thursdays: 9 a.m.-noon
- No appointment is required. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
- You'll need to show a valid photo ID before we can discuss any matters related to your student account or records.
-
- Online contact form – staff are available to respond to questions submitted through this form
-
- Monday-Thursday, 9 a.m.-5 p.m.
- Use our online contact form to request help
-
- In-Person Assistance – available at the Enrollment Services counter, across from the Bookstore, on the
first floor of the RSS Building
-
Assessment Center
All assessment services and exams are offered online only.
If you have questions or need assistance, you can
- Use our online contact form to schedule an online assessment or exam, or to ask any questions about the process.
-
- Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
-
- Visit the Admissions and Records front desk in the RSS Building for in-person assistance.
- This is for questions only – all assessments must be completed online.
- Monday-Thursday: 9 a.m.-5 p.m.
- Friday: Closed
- Please remember to follow the rules for coming to campus.
- This is for questions only – all assessments must be completed online.
- Use our online contact form to schedule an online assessment or exam, or to ask any questions about the process.
-
Bookstore
Winter Hours:
The Bookstore can only ship orders during winter break and is not open for in-person shopping. Regular hours resume at the start of the quarter on Monday, Jan. 8.
You can purchase all your books and materials through the Bookstore's new online store at deanzastore.com.
- Search the Bookstore site for course materials by class, or enter your CWID to see a list of your courses and required materials.
The on-campus store, located on the ground floor of the RSS Building, is open for in-store pickup and shopping during these hours:
- Monday-Thursday: 10 a.m.-2 p.m.
- Friday-Sunday: closed
Check the store info webpage for more information.
-
Career Training
Career Technical Education/Workforce Development
- Monday-Wednesday:
- In-person: 8 a.m.-noon
- Remote: 1-7 p.m.
- Thursday
- Remote only: 8 a.m.-7 p.m.
- Friday: Closed
Email: dacareertraining@deanza.edu
Phone: (408).864.5399
- Monday-Wednesday:
-
Cashier's Office
You can pay all fees online when you register for classes or by clicking on the Bill Payment icon in the Apps section of MyPortal.
- If you have questions or need assistance, please email us at deanzacashier@deanza.edu
- Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
- Emails will be answered Monday-Thursday from 9 a.m. to 5 p.m., and Fridays from 9 a.m. to 1 p.m.
- If you need in-person assistance or want to pay your fees in cash – exact amount recomended – come to the Enrollment Services counter on the first floor of the RSS Building, across the hall from the Bookstore, on these days:
Hours to pay fees in person:
- Wednesday and Thursday: 9 a.m.-5 p.m.
- If you have questions or need assistance, please email us at deanzacashier@deanza.edu
-
College Life
- Monday - Thursday: 9 a.m.-4:30 p.m.
- Friday: 9 a.m - 1 p.m.
Student ID and SmartPass cards can be obtained in person
- Check the College Life website for more information
- The office is located on the lower level of the Campus Center
Email: collegelife@deanza.edu
-
Counseling
- Counselors and academic advisers are available to meet by phone, email and Zoom video.
- Use the Our Counselors directory to locate the webpage for your program counselor, where you will find information on how to contact them or schedule a meeting.
- Students who have attended De Anza for at least two quarters are also welcome to contact the General Counseling and Advising Center (see below).
General Counseling and Advising Center
In-Person Assistance with Staff (not with a counselor)
- The General Counseling Center will be open from 9 a.m. to 5 p.m. on Monday-Thursday
- During the above hours, you can stop by the RSS Building to speak with a staff member at our front desk. We're on the second floor, above the Bookstore.
- You can also call 408.864.5400 or email deanzacounseling@deanza.edu
- Or use the Online Adviser for quick questions
Counseling Appointments
- Use our online appointment system to schedule a time to talk by phone, email or Zoom video
Schedule a Counseling Appointment
- You must provide your eight-digit student identification number, also known as a campuswide ID or CWID.
-
De Anza College Promise
If you have any questions
- About your Promise award, including fee waivers and Bookstore vouchers
- Contact the Financial Aid Office (see below)
- About classes, counseling, orientation or your educational plan
- Contact the Outreach Office (see below)
Promise counselors will have in-person appointments available for students. Visit the Outreach counselors page for information on how to make an appointment.
- About your Promise award, including fee waivers and Bookstore vouchers
-
Dining Services
Food Court (upper level of the Campus Center)
- Monday-Thursday: 7 a.m.- 5 p.m.
- Friday: Closed
Dining options include
- Grill Burger Station
- Chicken Nuggets and Fries
- Sandwich Station
- Salad Station
- Pizza
- Grab 'N' Go and Beverages
- Check the Dining Services website for menus.
Power cUP Coffee (specialty coffee counter on the upper level of the Campus Center) – open Monday to Thursday, 7 a.m. to 6 p.m. closed on Fridays
-
Disability Support Programs and Services
Disability Support Programs and Services
Winter Hours:
- Dec. 18-21: 8 a.m.-1 p.m. in the office and from 1-5 p.m. remotely
- Jan. 2-4: 8 a.m.-5 p.m.
- Jan. 5: from 8:-3 p.m. remotely
- Regular hours resume Jan. 8
Disability Support Services
- Monday-Thursday: 8 a.m.-5 p.m. – open for in-person assistance in RSS 141
- Friday: 8 a.m.-1 p.m.
- Counseling will be available by phone and online. Visit the DSS website for more details.
DSS Online Help Desk
- Visit the DSS virtual help desk to speak with a DSS specialist live via online video – no appointment needed
- Check the DSS webpage for the help desk schedule
Additional Contact Information
- dss@deanza.edu
- 408.430.7681
- Use the online help form
Additional Services
Students are encouraged to reach out to DSS first to be directed to one of the specific services below.
Adapted Physical Education
- Visit the Adapted Physical Education webpage for information on how to reach APE staff
- APE Gym in PE-13:
- Monday-Friday: 9 a.m.-2 p.m.
- Open during class times
Alternate Media
- Monday-Thursday: 8 a.m.-5 p.m.
- Friday: 8 a.m.- 1 p.m.
- Visit the Alternate Media Services site for information on how to request accommodations
Accommodated Testing
- Visit the Testing and Tutorial Center webpage for information on how to make an appointment
- Accommodated testing by appointment only – no drop-in exams, please email dsstestproctor@deanza.edu
Deaf and Hard of Hearing Services
- Monday-Friday: 8 a.m.-4 p.m.
Computer Accessibility Lab
- The Computer Accessibility Lab will be open, based on approved student accommodations, Monday-Thursday, 10 a.m.-5 p.m.
Mobility Cart
- Available based on student accommodations approved by a DSPS counselor
Tutoring Services
-
- Visit the Testing and Tutorial Center webpage for more information
- For tutoring accommodations and hours based on subject, please contact Tracy Caruana at 408.864.8839 or caruanatracy@deanza.edu
-
English Performance Success (EPS)
English Performance Success (EPS)
-
- EPS counselors are available by appointment – in person and on Zoom. Check the online scheduling system for available hours.
- EPS counselors also have "drop-in" hours for visits without an appointment – in person and on Zoom. Check the EPS counselors page for each counselor's hours and Zoom link.
-
-
Extended Opportunity Programs and Services (EOPS)
Extended Opportunity Programs and Services (EOPS)
- Monday-Thursday: 8:30 a.m.-4:30 p.m. – open for in-person assistance in Campus Center 151
- Friday: 8:30 a.m.-noon
Contact Information
- eops@deanza.edu
- 408.864.8950
- Staff directory
-
Financial Aid
In-Person Assistance – Baldwin Winery Building on campus
- Monday-Thursday: 9 a.m.-5 p.m.
- Friday: 9 a.m.-1 p.m.
Virtual "Drop-In" Hours
- Visit the Financial Aid virtual help desk on Zoom to speak with someone who can answer
your questions
- Mondays and Wednesdays, 10 a.m.-1 p.m.
- Tuesdays and Thursdays, 2-5 p.m.
- There's no appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Contact Information
- financialaid@deanza.edu
- 408.864.8718
- Or use our online help form
-
First Year Experience (FYE)
Contact Information
- Jorge Morales: moralesjorge@deanza.edu
Use the online scheduler to speak with a counselor by phone or Zoom video.
-
Food Pantry
- Monday: Closed
- Tuesday: 11 a.m.-5 p.m.
- Wednesday: 10 a.m.-4 p.m.
- Thursday: noon-3 p.m.
- Friday: Closed
The Mobile Food Pantry visits Parking Lot A on the second and fourth Tuesday of the month, 1:45-3:25 p.m. while supplies last.
Visit the Food Pantry website for more information.
- You can also visit the Resources website for a list of available food assistance programs.
-
Health Services
- Monday-Thursday, 8:30 a.m. to 5 p.m.
(closed from noon to 1 p.m.) - Fridays: online appointments only
- Appointments are required for in-person and virtual visits.
- To schedule an appointment, send an email to deanzahealthservices@deanza.edu
Virtual Clinic
Current students can visit the Health Services virtual clinic for services. The virtual clinic uses online video that is HIPAA-compliant for privacy and security, so students can talk with a health care provider about issues including women’s health, birth control, community resources and referrals. To schedule an appointment, send an email to deanzahealthservices@deanza.edu
You can also visit Wellness Central, an online resource for students. You can see a list of available low-cost clinics and resources in Santa Clara County as well.
Contact Information
- deanzahealthservices@deanza.edu
- 408.864.8732
- Or use the Student Health Portal
Note: If you have fever, cough and difficulty breathing, stay home and call your primary doctor, health care provider's nurse hotline, or Valley Medical Center at 408.885.5000.
- Monday-Thursday, 8:30 a.m. to 5 p.m.
-
IMPACT AAPI
- Counselor available for Zoom meetings by appointment
Contact Information
-
International Student Programs
International Student Programs
- Monday, Tuesday and Thursday: 9 a.m.-5 p.m.
- Wednesday: 9 a.m.-3 p.m.
- Friday: 9 a.m.-1 p.m.
Hours are subject to change: Visit the ISP Contact Us page for the latest information.
- Contact information:
- For general inquiries please fill out the contact form
- To reach an immigration adviser
- If your last name begins with A-L, email Andrea Santa Cruz at santacruzandrea@deanza.edu
- If your last name begins with M-Z, email Allison Largent at largentallison@deanza.edu
- To reach an ISP counselor
- If your last name begins with A-J, email Denica Kelly at kellydenica@deanza.edu
- If your last name begins with K-Q, email Manija Ansari at ansarimanija@deanza.edu
- If your last name begins with R-Z: email Noemi Teppang at teppangnoemi@deanza.edu
- Note: ISP counselors will also have in-person appointments for students
-
Learning Communities
- Learning Communities counselors are available to meet by telephone or Zoom videoconferencing. You'll find their contact information by using the directory on the Our Counselors webpage.
- For AAAA/Umoja, First Year Experience, IMPACT AAPI and Puente, you can also send an email to dassrsc@gmail.com.
-
Library
- Monday–Thursday: open 9 a.m.–7 p.m.
- Friday–Sunday: closed
- Check the Library website for details
Computers available for student use:
- Laptop computers (Apple and Dell) are available for checkout during Library hours. Most laptops can be checked out for the duration of the quarter. Short-term laptop check outs are also available.
- Chromebooks can be checked out for the duration of the quarter.
- iPads can be checked out for the duration of the quarter.
- Desktop computers are available in the reference area during Library hours (9 a.m.-7 p.m., Monday-Thursday)
- Desktop computers (Apple and Dell) are also available in the Library Computer Lab (LC 113) during Library hours. These computers have Adobe Creative Cloud software.
- TI-84 calculators can be checked out for the duration of the quarter.
- Printing is available in the Library Computer Lab from 9 a.m. to 5 p.m., Monday-Thursday.
Tech Assistance/Software Support
- Tech help with Canvas, Zoom, MyPortal and other online learning tools is available from the Library Computer Lab's expert technicians, during designated hours. Check back soon for the schedule.
- Use the form on the Computer Lab's webpage to request help via live chat or email.
Online Services
- Other services including databases, e-books and streaming video are available anytime online. Visit the Library website for more information
- All reference services are available online through the "Chat with a Librarian" function on the Library website, staffed Monday-Thursday, 9 a.m.-7 p.m.
-
Math Performance Success (MPS)
- MPS counselors are available by appointment to meet in person and on Zoom
- Use their online scheduling system to make an appointment.
-
Mental Health and Wellness Center
Mental Health and Wellness Center
If you have an emergency, please call 911 or go to the nearest hospital. If you need support, see the Mental Health and Wellness Center homepage for a list of 24-hour hotlines.
- Monday-Thursday: 9 a.m. to 5 p.m.
- Staff members are available by appointment for in-person and online sessions
- Friday
-
Online appointments available 9 a.m. to 2 p.m
-
Administrative assistance available remotely
-
- Online Services
- TimelyCare – speak online with a mental health professional anytime, 24/7
- Wellness Central – get health and wellness information
- eCheckup To Go – learn how to support your own well-being and healthy behavior
- Group Sessions and Individual Counseling
- For individual counseling, students who want to schedule a new appointment can reach the office by emailing
mhwc@deanza.edu
- You’ll need to provide your eight-digit student identification number, also known as a campuswide ID or CWID.
- You will also need to complete the three forms listed on the Appointments webpage
- For individual counseling, students who want to schedule a new appointment can reach the office by emailing
mhwc@deanza.edu
Contact Information
- mhwc@deanza.edu
- 408.864.8868
- Monday-Thursday: 9 a.m. to 5 p.m.
-
Occupational Training Institute (OTI)
Occupational Training Institute (OTI)
- Monday-Thursday: 9 a.m.-3 p.m,.
- Friday: closed
- CompTechS lab is open
-
- Wednesdays and Thursdays: 9 a.m.-4 p.m.
- Fridays: 9 a.m.-noon
-
Contact Information
-
Outreach Office
- Open for in-person services
-
- Monday-Thursday: 9 a.m. to 5 p.m.
- Friday: Closed
-
- Counseling appointments available:
-
- Monday-Thursday: 9:30 a.m. to 4:30 p.m. – online and in person
-
- Drop in to speak with an Outreach counselor without an appointment:
-
- Mondays: 1:30-4 p.m. – in person and online via Zoom
- Wednesdays: 1:30-4 p.m. – online only, via Zoom
- Check the Outreach counselors' website for details.
-
You can reach the Outreach office by emailing outreach@deanza.edu or speak with one of our counselors online – during either a scheduled appointment or a drop-in Zoom session.
Outreach Counselors
- Counseling appointments for new students, De Anza College Promise students and the Men of Color Community are available via phone, email or Zoom.
- Appointments can be scheduled by emailing outreach@deanza.edu or using their online scheduler.
- From April 10-21, you can drop in on Zoom – without an appointment – to speak with an Outreach counselor.
- Check the Outreach Counseling website for drop-in times and Zoom links.
Men of Color Community: Check the Men of Color website for more information.
Food Pantry:
- Tuesdays: 11 a.m.-3 p.m.
- The campus Pantry will close at 1:30 p.m. on the second and fourth Tuesday of each month, while the Mobile Food Pantry is visiting
- Wednesdays: 10 a.m.-3 p.m.
- Thursdays: noon-3 p.m.
The Mobile Food Pantry visits Parking Lot A on the second and fourth Tuesday of the month, 1:30-3 p.m.
- Visit the Food Pantry website for more information.
- You can also visit the Resources website for a list of available food assistance programs.
Contact Information
- Outreach Office: outreach@deanza.edu
- Food Pantry: dafoodpantry@fhda.edu
- Open for in-person services
-
Psychological Services
For Psychological Services, see the Mental Health and Wellness Center listing above.
-
Puente
Contact Information
- Liliana Rivera: riveraliliana@deanza.edu
- 408.864.8780
Use the online scheduler to speak with a counselor by phone or Zoom video
-
Resource Hub
Stop by our new Resource Hub in Room 143 of the Registration & Student Services (RSS) Building, down the hall from the Bookstore.
We're open on these days:
- Mondays, Tuesdays and Thursdays: 9 a.m. to 4 p.m. (closed from noon-1 p.m.)
- Fridays: 9 a.m. to 1 p.m.
- (If no one is in RSS 143 during the hours listed above, please come to the Outreach Office in RSS 127)
You'll find:
- Snacks, toiletries, period products, baby supplies and other useful items
- Information about campus services to assist you
- Referrals and help with completing applications for off-campus resources
- Computers you can use to find resources and submit applications
Can't Visit In Person?
You are welcome to fill out this online form to request information or assistance. Once you submit the form, we'll get in touch within two business days.
-
Student Success Center: Tutoring and Workshops
Visit the Student Success Center website for tutoring schedules and more information.
The SSC offers peer tutoring and workshops on campus and online via Zoom video, as well as 24/7 access to online tutoring services.
Visit the SSC website and click on the yellow buttons to view current on-campus and online hours and to access Zoom tutoring and workshops.
Contact Information
- Diana Alves De Lima: 408.864.8485 or alvesdelimadiana@deanza.edu
- Melissa Aguilar: 408.864.5422
or aguilarmelissa@deanza.edu
-
Transfer Center
Fall Quarter Office Hours
Sept. 23-Dec. 23 Hours
In-Person Hours:Monday: 9 a.m.-5 p.m.Tuesday: 9 a.m.-5 p.m.Wednesday: 9 a.m.-5 p.m.Thursday: 9 a.m.-5 p.m.Friday: 9 a.m. - 1 p.m.Virtual Hours:Monday: 9 a.m.-5 p.m.Tuesday: 9 a.m.-5 p.m.Wednesday: 9 a.m.-5 p.m.Thursday: 9 a.m.-5 p.m.Friday: 9 a.m. - 1 p.m.In-person assistance with front desk Staff Member
- Monday-Thursday: 9 a.m. - 5 p.m.
- Fridays: 9 a.m. - 1p.m.
Remote assistance with Staff Member – email, phone, and Help Desk questions:
- Monday-Thursday: 9 a.m. - 5 p.m.
- Fridays: 9 a.m. - 1 p.m.
*Assistance will not be available during Office Closures. Please refer to dates below.*
Office Closures
- Veteran's Day - Monday, November 11, 2024
- Thanksgiving Break - Thursday November 28 - 29, 2024
- Winter Break - December 24, 2024 - January 2, 2025
All counseling appointments must be scheduled in advance.
Assistance will not be available during office closures. All counseling appointments must be scheduled in advance.
-
Umoja Community
Contact Information
Use the online scheduler to speak with a counselor by phone or Zoom video
-
Veteran Services
- Monday-Thursday: 9 a.m.-5 p.m.
- Friday: 9 a.m.-1 p.m.
Online Help Desk
- Visit the Veteran Services virtual help desk on Zoom, to speak with a counselor or
resource specialist who can answer your questions
- Tuesdays and Thursdays: 2-4 p.m.
- Check the Veteran Services website for the link to sign in
- No appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Contact Information
- Students using GI Bill benefits, please contact Bertha Sanchez at sanchezbertha@deanza.edu
- Counselors are available by phone or Zoom video. Please use the online scheduler to make an appointment
- For general inquiries, please email veteransda@deanza.edu