Employee Assistance

Help for Employees

While most programs offered by the Mental Health and Wellness Center are intended primarily to serve students, employees can find support through the Foothill-De Anza district's Employee Assistance Program (EAP), offered through Optum Health. Learn more about EAP below.

---

New Service: TimelyCare 

TimelyCare provides free online mental health support and other resources for De Anza students. It also offers the following resources for all college employees:

• 24/7 support for ways to assist students: Employees who are concerned about a student’s well-being can call 833-4-TIMELY any time, 24/7, to speak with a professional about ways to help. (This is an additional resource, but is not meant to replace the Early Alert or Maxient reporting systems.)

To learn about TimelyCare benefits for students, visit deanza.edu/resources/timely

---

How To Use the EAP

(EAP is not available for TEA student employees. Students should visit the Mental Health and Wellness Center homepage for information about services available to them.)

To use the EAP, employees should

1. Visit the Optum Health website at liveandworkwell.com 
2. Log in with access code: 61570
3. Find the "Benefits & Services" tab at the top of the webpage and click to open the drop-down menu
4. Select "Employee Assistance Program" 

You can also call for confidential support

• Contact an EAP representative by calling 866.248.4105
• Representatives are available 24 hours a day, seven days a week

Visit the District EAP Site

For technical problems with the EAP site, call 866.894.5795, Monday-Friday, 5 a.m.-5 p.m., Pacific Time.

• What is EAP?

  EAP is an employer-sponsored benefit that provides you and members of your household no-cost emotional, financial and legal support, including

  • Counseling services
  • Child and elder care referrals
  • Financial and legal advice
  • Balancing work and life issues

• Who can use EAP?

  EAP is available to active employees and members of their household. Employees do not need to enroll in the benefit.

• What information do they share with the employer?

  They do not share personal information about your use of EAP with your employer. They do not share data that identifies individual users with employers.

• How many sessions are provided?

  The district provides five sessions at no cost to the employee.

  Employees can access their five counseling visits by answering a few questions to get an authorization code. Use this like a coupon code when you make an appointment with an EAP provider.

• What are the sessions like? 

  When you call, you’ll talk to a trained emotional support professional who will listen to and help address your concerns. They can also connect you to tips and tools on topics such as parenting teens, aging family members, the loss of a pet, financial uncertainty and estate planning.

• What isn't covered? 

  Services that are not covered include psychiatry, inpatient or residential treatment, hospitalization (including partial), intensive outpatient treatment, court-ordered treatment, emergent care, long-term care or counseling, prescription medication, autism spectrum disorder treatment, services for remedial education, and nonevidence-based behavioral health treatments.

  Please check with your health plan or benefits portal for coverage of these non-EAP services.

EAP should not be used for emergency or urgent-care needs. In case of emergency, call 911 or visit the nearest emergency room.